No Return & No Refund Policy – Fresh Produce

At Freshly Cut, we deal in fresh fruits and vegetables, which are highly perishable. Due to the nature of our products, we follow a strict No Return and No Refund policy.

1. No Returns

We do not accept returns on any fresh produce once it has been delivered or picked up.
This is to maintain hygiene, quality, and safety standards.

2. No Refunds

Payments made for fresh fruits and vegetables are non-refundable.
Once an order is placed and delivered, we cannot process refunds for any reason except one:

3. Damaged or Incorrect Items

If you receive:

  • Damaged produce

  • Spoiled items at the time of delivery

  • Incorrect products

Please contact us within 2 hours of delivery with clear photos.
After verification, we may offer:

  • A replacement of the item or

  • Store credit (no cash refunds)

4. Non-Returnable Goods

All fresh fruits, vegetables, cut fruits, leafy greens, and any perishable food items are non-returnable and non-exchangeable.

5. Proof Required

For any complaint regarding damaged/incorrect items, you must provide:

  • Order number

  • Photos/videos of the issue

  • Time of delivery

Send these details to: freshlycutthane@gmail.com

6. No Refund on Sale Items / Offers

Products sold under discounts, promotions, or special offers are not eligible for refunds or returns.

7. Contact Us

For any issues or support, reach out to:
📧 freshlycutthane@gmail.com
📍 Shop No 5, Indrayani Building, Gokhale Rd, Naupada, Thane West, Thane, Maharashtra 400602